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Non-Discrimination Policy

Mountain Valley Hospice & Palliative Care complies with applicable federal civil rights laws and does not discriminate—exclude people or treat them differently—on the basis of race, color, national origin, age, disability, or sex. 

Mountain Valley Hospice & Palliative Care:

Provides free aids and services to people with disabilities to communicate effectively with us, such as: 

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Mountain Valley Hospice & Palliative Care at 1.800.789.2922.

If you believe that Mountain Valley Hospice & Palliative Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Katrina McDowell, Compliance Officer
401 Technology Lane, Suite 200
Mount Airy, NC, 27030
1.800.789.2922
Fax: 1.336.789.1689
kmcdowell@mtnvalleyhospice.org

You can file a grievance in person by mail, fax, or email. If you need help filing a grievance, Katrina is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. The Office for Civil Rights can also be reached at:

U.S. Department of Health and Human Services
200 Independence Avenue
S.W., Room 509F
HHH Building
Washington, D.C. 20201
1.800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.