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Monday May 13, 2019


Mountain Valley Hospice & Palliative Care has been named a 2019 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics.

This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver's point of view. It acknowledges the highest performing agencies by analyzing the results of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey which evaluates 24 quality satisfaction measures. The evaluation period ran from October 2017 through September 2018.

"We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care," said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. "I congratulate Mountain Valley Hospice on its success in achieving this highest of honors."

Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a national performance score calculated from all hospices contained in the HEALTHCAREfirst's Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.

"We are truly honored to have once again been chosen as a Hospice Honors Elite agency," said Denise Watson, Executive Director of Mountain Valley Hospice & Palliative Care. "Our staff works hard to ensure the best care for our patients and their families, and we are grateful for their faith in us, and for the support of the communities that we serve."


(Pictured above, left to right: Mountain Valley Hospice's Sheila Jones, Director of Marketing, and Denise Watson, Executive Director)



Mountain Valley Hospice & Palliative Care is a nonprofit organization providing high quality end-of-life care in 17 counties from 9 locations in North Carolina and Virginia. Through its team of hospice professionals and specially-trained volunteers, Mountain Valley Hospice addresses the growing need for compassionate hospice care through offices in Mount Airy, Yadkinville, Elkin, and Pilot Mountain, NC; and in Hillsville, Martinsville, and Stuart, VA. Mountain Valley Hospice also owns and operates two hospice inpatient facilities: The Joan & Howard Woltz Hospice Home in Dobson, NC, and the SECU Hospice Care Center in Yadkinville, NC. Both offer a homelike setting with state-of-the-art amenities such as family rooms, meditation room, children's play room and much more for patients and families alike. The goal for both facilities is to help families be as comfortable as possible as they stay close by their loved one during this time when families are needed most.  For more information, visit www.mtnvalleyhospice.org



HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst's CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). For more information, visit www.healthcarefirst.com.


Press Release Contact:

Pam Cook Communications




Tags: Announcements