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Palliative Care

Mountain Valley Hospice & Palliative Care offers an inpatient and outpatient palliative care specialty consultation service. Palliative care is specialized medical care for people with a serious or advanced illness. It is focused on providing patients with relief from disease related symptoms and stress. The goal is to improve quality of life for both the patient and their family.

Palliative Care

Patient Prognosis

Life expectancy of 6 months or less

May qualify for palliative care no matter what the prognosis. Can continue to receive curative treatments while receiving palliative care. Some people who are eligible for hospice but not psychologically ready for hospice will seek support from palliative care

Scope of Treatment

Curative options are no longer available, or the patient does not desire curative treatment.

Palliative care can be provided along with curative treatment (concurrent care).

Focus of Care

Focuses on symptom control and quality of life

Focuses on symptom control and quality of life; patients may continue with aggressive medical care with no limitations in their care or treatment plan

Attending Physician

Patient can keep their regular physician or elect the
hospice physician to be attending.

Patient keeps their primary care provider and specialists. Our Palliative Care specialist serves as an additional consultant. Co-existing services such as home care services, skilled nursing, physical therapy, etc. are not interrupted. Palliative Care is simply the addition of another medical specialty to offer support. 

Insurance Coverage

Medicare or other insurance hospice benefit 
covers the care for hospice diagnosis.

Regular Medicare Part B, Medicaid, and private insurances are accepted.

Services are provided wherever the patient calls home.

Situations where patients may benefit from Palliative Care intervention include:

  • Patients experiencing uncontrolled and burdensome symptoms directly related to their advanced illness such as; pain, dyspnea, nausea, vomiting, constipation, anxiety, agitation, etc.
  • Patients who are experiencing frequent Emergency Department visits or hospital admissions for serious illnesses and wish to minimize trips to the hospital/ER              
  • Patients with advanced illness who would qualify for Hospice services but who are not psychologically ready for hospice
  • Establishment or re-establishment of goals of care in patients with life-limiting illnesses
  • Advanced Care Planning: supportive discussion with regard to elections for a Living Will, Code Status, MOST elections, discussion regarding how to elect a healthcare power of attorney, and supportive discussion regarding funeral planning

The Palliative Care Team is comprised of specially trained providers (physicians and nurse practitioners), registered nurses, medical social workers, and chaplains, who work together with the patient’s other doctors to provide an extra layer of support. In addition to providing expert care for adults, Mountain Valley Hospice & Palliative Care is a proud member of the Kids Path Pediatric Palliative Care Consortium. We have staff specially trained and experienced to care for children of all ages, along with their families. 

BlueCross BlueShield of North Carolina Palliative Care Pilot Program

Serving North Carolina and Virginia for over 35 years of excellence, Mountain Valley Hospice is proud to partner with BlueCross and BlueShield to offer the right care at the right time to those in our community who are facing advanced or serious illness. We are 1 of 5 Palliative Care programs across North Carolina that have been selected to be part of a BlueCross BlueShield Pilot Program. This program offers Palliative Care services to members with Blue Cross NC commercial plans, including SHP. (FEB; Medicare Advantage (Blue Medicare); and Medicare Supplement members do not qualify for this pilot program but can still receive palliative care services.) Members will not be charged a co-pay or cost share for services provided by the Palliative Care team in the home. Care given outside of this team will be subject to normal co-pay or cost share.

Services included in this pilot program:

  • Complete in-home palliative care needs assessment
  • Development of care plan aligned with patient’s goals
  • Home based palliative care visits either in person or by phone
  • Medication management and reconciliation
  • Psychosocial support for mental, emotional, social and spiritual well-being
  • 24/7 phone support
  • Caregiver support
  • Help with changes across the care settings, including admission to and discharge from any facilities where the member is seeking care.

Our Mountain Valley Palliative Care Team
  • Listens to patients and learns what matters most, creating treatment plans based on the patient’s wishes, needs, and values.
  • Coordinates with your Primary Medical Doctor and Medical Specialists
  • Gives guidance and help with complex medical decisions
  • Manages symptoms while reducing pain and stress
  • Reduces unnecessary medical costs and unnecessary ER and hospital visits 

For more information, to access resources and support, or to enroll/refer patients, contact Mountain Valley Hospice at 1-888-789-2922.