Skip to content

Non-Discrimination Policy

Mountain Valley Hospice & Palliative Care complies with applicable federal civil rights laws and does not discriminate—exclude people or treat them differently—on the basis of race, color, national origin, age, disability, or sex.

Mountain Valley Hospice & Palliative Care:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Mountain Valley Hospice & Palliative Care at 1.888.789.2922.

If you believe that Mountain Valley Hospice & Palliative Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Jenna Campbell, Chief Clinical Operations Officer
1427 Edgewood Dr., Suite 101
Mount Airy, NC 27030
Fax: 1.336.789.1689

You can file a grievance in person by mail, fax, or email. If you need help filing a grievance, Jenna is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal: The Office for Civil Rights can also be reached at:

U.S. Department of Health and Human Services
200 Independence Avenue
S.W., Room 509F
HHH Building
Washington, D.C. 20201
1.800.537.7697 (TDD)

Complaint forms are available at

105 North Crutchfield Street
Unit 2
Dobson, NC 27017
Pilot Mountain
129 Veterans Drive
Pilot Mountain, NC 27041
7599 Carrollton Pike, Ste C
Galax, VA 24381
968 North Bridge Street
Elkin, NC 28621
Yadkinville &
SECU Hospice Care Center
243 North Lee Ave.
Yadkinville, NC 27055
240 Commonwealth Blvd West,
Unit 602B
Martinsville, VA 24112
Woltz Hospice Home
945 Zephyr Road
Dobson, NC 27017
141 Spruce Pine Way
King, NC 27021
3069 Trenwest Drive
Winston-Salem, NC 27103
The Humble Hare
705 W Pine St, Suite 300
Mount Airy, NC 27030
The Humble Hare
38 E Cheek St
Sparta, NC 28675
220 Market View Drive, Ste C
Kernersville, NC 27284

Mountain Valley Hospice and Palliative Care BBB Business Review
Mountie Award and Hospice Honors winner in 2022 and 2023