COVID-19

Dear Patient/Families served by Mountain Valley Hospice & Palliative Care:

The situation involving COVID-19 continues to evolve, and so does our organization’s response. We are closely following and adhering to the federal, state and the Centers for Disease Control and Prevention’s (CDC) guidelines. We are committed to ensuring the safety of our patients/families, employees, volunteers and visitors.

Effective immediately, we have implemented a stringent screening process of our employees to ensure they are healthy and able to care for you. During this time, some of our services, supplies, and visits may be limited or vary as we prioritize where our resources are needed most. Staff will call each patient before each visit. Volunteers will be in contact by telephone only at this time.

It is important for you to contact your hospice care team if you, your caregiver, members of your household or visitors develop symptoms of fever, cough and shortness of breath or if you or anyone in your household has traveled in the past two weeks.

Below, you will find a brief video with recommendations for most hospice families. For more information on COVID-19, visit www.cdc.gov.

Thank you for entrusting us with the care of you/your loved ones. Feel free to contact our office with any further questions or concerns, at 1-888-789-2922.


Coronavirus: Keys to Care for Most Hospice Families video (c) 2020. Composing Life Out of Loss. All rights reserved.


Accepting Patients & Taking Extra Precautions for Patient Safety

We are here to work with you to ensure you can safely receive hospice services during the COVID- 19 pandemic.

Our entire staff is working under the direction of our Emergency Operations Team to ensure we follow CDC and CMS guidelines, while also fulfilling our mission of providing care to those with serious illness and allowing family members and loved ones to be present as often as is safely possible.

In addition to in person visits, we now offer video or telephone visits, also known as “telehealth” visits. During the COVID-19 pandemic, insurance companies, including Medicare and Medicaid, are covering these “telehealth” visits which help prevent further spread of infection.


Visitation Hours at our Care Centers

Due to COVID-19 concerns, we are following Federal, State and CDC guidelines for our care centers, the Woltz Hospice Home in Dobson, NC, and the SECU Hospice Care Center in Yadkinville, NC. Visitors will be limited to two per patient at a time.

• All potential visitors will be screened using CDC and State guidelines to assess the likelihood a visitor may have been exposed to or positive for COVID-19.
• Any person screening positive will not be allowed to visit. Please be truthful in your answers for the protection of other visitors and our staff.

• Once the screening is complete, you will use hand sanitizer to clean your hands, given a cloth mask to wear, and will be escorted to the patient’s room via the outside patio door.

• No more than 2 people may be in the building per patient at a time. You can have different people visit during the course of the day.

• Each person must screen on re-entry no matter how much time has elapsed since leaving.

• Visitors must remain in the patient’s room with the door closed at all times. If staff is needed to attend to the patient’s needs, visitors must ring the call bell.

• Visitors must return their cloth mask at the end of their visit.

• Common areas are closed and cannot be used by visitors.


Can You Sew? Help By Making Facemasks!

Due to a shortage of facemasks, our communities have limited personal protective equipment. Hence, one important way to support the health of our community is to provide homemade facemasks to our staff as they serve patients with serious illness. We invite you to join us in creating your own DIY masks and donating to Mountain Valley Hospice & Palliative Care.

For instructions, please view this pdf guide.


For Updated Information on COVID-19

For the most current information, visit the Centers for Disease Control & Prevention (CDC) at www.cdc.gov/coronavirus/2019-ncov/index.html.

Families and individuals can also call North Carolina‘s and Virginia‘s 2-1-1 numbers to obtain free, confidential information on health resources and human services within their community.

Have Questions Call - 888-789-2922